Privacy Policy

Personal Information You Provide

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a booking or reservation
• Contact our customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Payment information
• Date of birth (optional)
• Passport or ID number (for tour bookings)
• Special requirements or preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website
• Location data (with your permission)

Booking Information

When you make a booking, we collect:

• Booking dates and preferences
• Number of guests
• Room or tour selection
• Payment transaction details
• Special requests or dietary requirements

We use the information we collect for the following purposes:

We do not sell your personal information. We may share your information in the following circumstances:

We take the security of your personal information seriously and implement various measures to protect it:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Password hashing and secure authentication
• Regular security audits and updates
• Access controls and employee training
• Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you use our site.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Under South African data protection laws (POPIA), you have the following rights:

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Marketing Communications

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Parents or guardians booking on behalf of minors are responsible for providing consent for any information we collect about the child.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Your information may be transferred to and processed in countries outside of South Africa. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.